Payments of Goods and Services
1. Bridal Gowns - Customers are required to pay a ‘50% non-refundable deposit’ on the date of ordering all bridal gowns. Monies are not refundable nor are they transferable to other goods once an order has been placed (Sale of Goods act 1979).
2. Accessories & Jewellery - Customers are required to pay the full balance upon ordering / time of purchase. Monies are not refundable nor are they transferable to other goods once an order has been placed (Sale of Goods act 1979).
3. Goods ordered that are not available from stock normally take up to ‘16-24 weeks’ for delivery. All other goods sold 'off the rail' are sold as seen; therefore it is the customers responsibility to make sure that they are happy with the goods at the time of purchase. Clair Rose Bridal will not accept responsibility for the condition of goods once they have left the premises.
4. The price of garments excludes all costs in respect of alterations & this is an external service not provided by Clair Rose Bridal.
5. Exact colours & shades on fabrics and designs on trim, including beading & lace, cannot always be guaranteed, as all ordered garments are hand-made & subject to some variation.
6. All garments are ordered to a standard size offered by the designers, which often differs from those found on the high street.
7. All gowns will be ordered to the brides measurements taken at the time of order & will require alterations to achieve a near perfect fit.
8. After a sales order has been signed & the order placed, Clair Rose Bridal cannot & will not accept any responsibility in respect of any changes which may occur in the customer's size & body shape.
9. Customers are required to settle any outstanding balance due within ‘28 days’ of notification of an ordered gown arriving in store.
10. In the event of a wedding or occasion being cancelled for any reason whatsoever, balance on ordered goods becomes payable immediately & all items must be collected. There will be no exception & no monies refunded.
11. Customers should retain their sales contracts & any other receipts as proof of purchase.
12. Customers who cancel their sales contracts are not entitled to any refund. Please be aware that once gowns or accessories are ordered, minimum cancellation periods from suppliers apply to Clair Rose Bridal & under no circumstances can this be changed.